Frequently Asked Questions
How do I contact you?
Customer Service Phone: (800) 374-1010
Email Us: firstname.lastname@example.org
PLACING MY ORDER
Once your order has been placed, you will receive an order receipt confirmation via email.
Once your order is submitted it immediately flows into our production process. Therefore, we are unable to allow for changes, corrections and/or cancellations. Check your order carefully.
Only Promo codes specific to Monsterprint are accepted. Please read promo codes carefully before using. Terms and conditions may apply.
In the event that we are physically unable to produce your order for any reason, the Monsterprint Customer Service department will attempt to contact you by email or telephone to resolve the problem. After two business days with no response to our request(s) for information, your order will be subject to cancellation. In the event your order is cancelled, you will be notified that this has occurred and that a refund has been issued.
PAYING FOR MY ORDER
At the current time, Monsterprint is able to process your order using a major credit card -- Visa, MasterCard, Discover or American Express. You may also use your bank check-card, provided it has a Visa or MasterCard symbol. You will be required to enter a credit card number, expiration date, security code (the 3- or 4-digit number printed on your card), and the cardholder name. Because we use SSL (Secure Socket Layer) technology, doing business with us online is very safe. Every transaction conducted is encrypted for privacy.
In accordance with state and local tax laws, Monsterprint charges state sales tax where applicable.
In order to receive a tax exempt credit, you must submit a tax exempt certificate to our office. Contact Customer Service for details by phone (800) 374-1010 or by email at email@example.com. If you have previously provided your tax-exempt certificate to Monsterprint, you will not be charged sales tax.
DESIGN STUDIO & BROWSER
As browser technology constantly changes, you may find that some of our designer studio features may not work as intended. If this occurs we recommend trying a different browser. Our designer studio works best in the following browsers Google Chrome 50+, Firefox 46+, and Internet Explorer 11.
We deliver to USA addresses only. We are not able to deliver to addresses outside the US. We apologize for any inconvenience this may present.
Product Production Time (in Business Days)
|Catalog & Mailing Envelopes||3-5|
|Signs – Engraved||1|
|Signs – Full Color||2-3|
|Stamps & Embossers||1|
All items are personalized, so we are unable to accept returns. If you feel that your order was produced incorrectly,
please contact Customer Service at (800) 374-1010 or via email at firstname.lastname@example.org.
NEW ACCOUNT/MANAGE ACCOUNT